Shipping and Return Policy

Shipping

 
How do you ship? How much does it cost?
By default your order is shipped via Canada Post Expedited Parcel. Free Expedited Shipping is applied to all orders over $99 is free. You can upgrade to Canada Post XpressPost for only $10.00. Flat Rate Expedited Shipping for orders under $99 is $14.95. Canada Post XpressPost is $24.95. All orders include tracking numbers and has guaranteed shipping. Orders over $300 will require a signature unless requested not to in your order notes. For security purposes, orders are defaulted to DO NOT SAFE DROP. This means your order will be sent to your post office if someone is not home or available. You may request for Safe Drop, but please understand the coverage if done so. Please read the rest of our FAQ for more information. SHOULD I CHOOSE EXPRESS? Because we are shipping from BC, we recommend anyone ordering EAST OF ONTARIO to choose Express Shipping. This includes: NB, NL, NS & PEI. Also the provinces up north: Yukon, NWT & Nunavut. Expedited shipping can be quite slow when shipping far East and far North.
How long will I have to wait for my order to arrive?
It all depends on your location in Canada. We send all items via Canada Post. Under normal circumstances your package is expected to be delivered in one to four business days. If you live in a poorly connected rural location, occasionally it may take one to three days longer. Here is a general guideline: BC XpressPost Urban Centre 1 day / Non-Urban Centre 1-2 days / Remote Area 5-7 days Expedited Urban Centre 1-2 days / Non-Urban Centre 1-3 days / Remote Area 6-13 days Alberta, Saskatchewan, Manitoba Xpress Post Urban Centre 1-2 days / Non-Urban Centre 2-3 days / Remote Area 5-7 days Expedited Urban Centre 1-3 days / Non-Urban Centre 2-4 days / Remote Area 6-13 days Ontario, Quebec XpressPost Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-7 days Expedited Urban Centre 2-5 days / Non-Urban Centre 3-7 days / Remote Area 6-13 days Atlantic XpressPost Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-8 days Expedited Urban Centre 3-7 days / Non-Urban Centre 3-9 days / Remote Area 6-13 days Nunavut, Northwest Territories, Yukon XpressPost Urban Centre 3-5 days / Non-Urban Centre 5-7 days / Remote Area 5-8 days   Expedited Urban Centre 2-7 days / Non-Urban Centre 3-11 days / Remote Area 6-13 days  
What time is your order cut-off?
Our standard cut-off time is 12PM PST Monday-Thursday. Although we try our best, there are rare occurrences where cut off time may be missed. At the same time, there are times where you may order past cut-off time and we will include your order that same day. For long weekends where Canada Post is closed on Friday, cut off on that MONDAY will be 10am PST. For long weekends where Canada Post is closed on Monday, cut off on that TUESDAY will be 10am PST. If it is extremely important for you to make it by cut-off time and you are very close to it, please send us an e-mail or live chat to verify if it will be included for same-day drop off.  

Return Policies

 
Do you provide refunds?
Unfortunately, to protect and keep our confidentiality, we do not send back e-transfers. But we are here to satisfy your needs and find alternative solutions if you are not satisfied with your order. Please send us an e-mail at [email protected] with your Name, Order # and concern and we will try our best to accommodate you.