FREQUENTLY ASKED QUESTIONS
Below are frequently asked questions by our users. If you have any additional questions that are not answered or need more information, feel free to contact us any time via e-mail or live chat.
Please note: Your satisfaction is important to us and we will always try to accomodate you in an event an issue may happen. In order for us to give you what you request, you MUST take a video of you opening and unboxing your order. Please do not dispose of any products. If this is not provided to us, we will be the ones to decide a solution. Please understand this point, as it is important for us!
How do I become a member?
It’s free and easy! As long as you are 19 or older and live in Canada then you can become a member. You can place an order without making an account, but we just need to verify your age before we ship your order. Register now for free!
How can I order?
You can simply shop like any other online website. You can create an account first or simply check out without an account. You can upload your ID before the order or after you order. As long as we verify your account before we ship your order, you are good to go. It’s simple and easy!
Who is eligible to purchase on your site?
Only qualified clients over the age of 19 who live in Canada are able to purchase marijuana through our site. There are absolutely no exceptions to this rule.
How can I trust you?
While there are a number of scammers on the internet who claim to sell legal weed, we can assure you we aren’t one of them. We have spent years building a solid reputation amongst medical patients and strongly support the use of medical marijuana. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medicine at any time.
What time is your order cut-off?
Our standard cut-off time is 12PM PST Monday-Thursday. Although we try our best, there are rare occurences where cut off time may be missed. At the same time, there are times where you may order past cut-off time and we will include your order that same day.
For long weekends where Canada Post is closed on Friday, cut off on that MONDAY will be 10am PST. For long weekends where Canada Post is closed on Monday, cut off on that TUESDAY will be 10am PST.
If it is extremely important for you to make it by cut-off time and you are very close to it, please send us an e-mail or live chat to verify if it will be included for same-day drop off.
Can I place larger orders than those listed on your site?
You can e-mail us if you have any questions regarding a large order. We can assist you accordingly, if it is available. Availability may differ when it comes to larger quantities.
Payments & Fees
How do I pay?
P.S.: We do not accept PayPal unfortunately or credit cards at the moment.
Do you provide refunds?
Unfortunately, to protect and keep our confidentiality, we do not send back e-transfers. But we are here to satisfy your needs and find alternative solutions if you are not satisfied with your order. Please send us an e-mail at [email protected] with your Name, Order # and concern and we will try our best to accodomate you.
Paying with Tangerine?
For whatever reason Tangerine Bank seems to have a different payment process then the rest of the banks we’ve received payments from. The message that Tangerine sends to the receiver (us) is that the payment will take 2 to 3 days to process.
*For that reason please allow 2-3 days until we receive payment when sending email money transfers from Tangerine bank.
What can medical marijuana be used for?
- Multiple Sclerosis
- Spinal Cord Injury/Disease
- Severe Arthritis
- Eating Disorders
- Auto Accident(s)
- Alzheimer’s Disease
- Brain Injury
- Chronic Pain
- Chronic Nausea
- Crohn’s Disease
- Kidney Failure/Dialysis
- Irritable Bowl Syndrome
- Muscular Dystrophy
- Muscle Spasms
- Parkinson’s Disease
- Sleep Disorders
- Post Traumatic Stress Disorder
- Hepatitis C
- Gastrointestinal Disorders
- Back & Neck Problems
It has recently come to our attention that more and more websites are starting pop up that completely lift our images and plagiarize our copy and website in an effort to trick our customers and scam people who are actually trying to find our website. Please ensure that you are in fact on our website and verify the URL in your address bar before purchasing anything and when browsing the internet.
How do you package my shipment?
We understand that most people require discretion and privacy. We seal all our products in mylar bags, then vacuum seal bags, then taped up into a box for protection. All shipments are sent as “TGW”, so it is discrete when you pick it up.
How do you ship? How much does it cost?
By default your order is shipped via Canada Post Expedited Parcel.
Free Expedited Shipping is applied to all orders over $99 is free. You can upgrade to Canada Post XpressPost for only $10.00.
Flat Rate Expedited Shipping for orders under $99 is $14.95. Canada Post XpressPost is $24.95.
All orders include tracking numbers and has guaranteed shipping.
Orders over $300 will require a signature unless requested not to in your order notes. For security purposes, orders are defaulted to DO NOT SAFE DROP. This means your order will be sent to your post office if someone is not home or available. You may request for Safe Drop, but please understand the coverage if done so.
Please read the rest of our FAQ for more information.
How long will I have to wait for my order to arrive?
It all depends on your location in Canada. We send all items via Canada Post. Under normal circumstances your package is expected to be delivered in one to four business days. If you live in a poorly connected rural location, occasionally it may take one to three days longer.
Here is a general guideline:
Urban Centre 1 day / Non-Urban Centre 1-2 days / Remote Area 5-7 days
Urban Centre 1-2 days / Non-Urban Centre 1-3 days / Remote Area 6-13 days
Alberta, Saskatchewan, Manitoba
Urban Centre 1-2 days / Non-Urban Centre 2-3 days / Remote Area 5-7 days
Urban Centre 1-3 days / Non-Urban Centre 2-4 days / Remote Area 6-13 days
Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-7 days
Urban Centre 2-5 days / Non-Urban Centre 3-7 days / Remote Area 6-13 days
Urban Centre 2-3 days / Non-Urban Centre 2-4 days / Remote Area 5-8 days
Urban Centre 2-5 days / Non-Urban Centre 3-9 days / Remote Area 6-13 days
Nunavut, Northwest Territories, Yukon
Urban Centre 3-5 days / Non-Urban Centre 5-7 days / Remote Area 5-8 days
Urban Centre 2-7 days / Non-Urban Centre 3-11 days / Remote Area 6-13 days
What happens if I don’t get my package?
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. We do not offer postage refunds if your order arrives late due to any postal issues.
Every situation is different, but we’re here to help! Below is a general guideline:
All orders are set to DO NOT SAFE DROP if your parcel, it will be left to your local post office you are not available. If the item is lost, we will make a claim with Canada Post and look into a replacement for your order based on the claim results.
If your package seems to be stuck, please contact us so we can make a claim for them to search for the package. If it is deemed lost at the end of the claim, we will look into replacing your order.
Please note that most of our decisions are based on Canada Post claims, but we are here to help situation by situation.
If your address was provided to us incorrectly, we DO NOT cover your order.
If your package was delivered to you and tampered with or stolen by Canada Post, we DO NOT cover your order. Although this may happen, we will handle it on a case by case basis. We will require your help to submit as much evidence as possible.
If your package has an error and it will be returned to sender, please contact us RIGHT away so we can see if we can get the package re-directed. If the address that we put was incorrect, we will work as quick as possible to correct it. If the address we put on the label was correct, then we DO NOT cover any return to sender cases. Return to sender typically occurs when: invalid address, invalid address on label, person not at address, no suite number, no buzzer number, rejected by concierge, rejected by person at the address, etc.
Please contact us at [email protected] if you have any concerns regarding your package.
Canada Post says ||successfully delivered|| but I have not received my order
here are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later.
We do NOT cover any lost parcels after it has been marked delivered. If you have any questions or have a problem with your ship, please do contact us and we will try our best to help you!!!
From Canada Post
The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:
with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
their Community Mail Box for the item or parcel compartment key;
around their property to see if the item was left in a safe location or in a mailbox attached to their home.
In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”
My package is going to the wrong destination
If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.
If you entered in an incorrect address, unfortunately we cannot cover your package. We recommend sending us an e-mail to [email protected] and we will try our best to find a solution for you.
My tracking number does not work. Help!
We will email you your tracking number before its been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.
Please wait till the end of day and your tracking number should appear correctly. If it does not, please email us at [email protected]
Shipping to Nunavut and Northern Quebec
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.